FAQ
Frequently Asked Questions
Where is my order shipping from?
Extra Kitsch is located in South Jordan, Utah, United States. All items are stocked and shipped from the United States. We do not drop-ship our products.
How fast will you ship my order?
Most orders are processed and shipped within 1–2 business days, Monday through Friday. Made-to-order items may require additional processing time, as noted on the product listing.
How long does shipping take?
Most U.S. orders are expected to arrive within approximately 5–8 business days, depending on the shipping method, destination, and carrier. Available shipping options and estimated delivery times are shown at checkout.
Do you ship outside of the United States?
Not currently. Extra Kitsch ships within the United States only through this website.
Can I return my order?
Yes! We accept eligible returns within 30 days of delivery. Please see our Returns & Refunds Policy for complete details, including return shipping and items that are not eligible for return.
I haven't received my order. What should I do?
First, check your order tracking information for the latest status. If your package appears delayed or the tracking information hasn't updated, you can also check directly with USPS.
If you still need help, email support@extrakitsch.com or use the Message Us feature on our website. Please include your order number so we can help you as quickly as possible.
Can I cancel my order?
If you need to cancel an order, please contact us as soon as possible at support@extrakitsch.com. We will do our best to accommodate cancellation requests before an order has been processed or shipped.
Don't see your question here?
We're happy to help! Email support@extrakitsch.com or use the Message Us feature in the lower-right corner of our website.