Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it - unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to Start a Return
To request a return, contact us at support@extrakitsch.com.
Please do not send an item back without first contacting us and receiving return instructions. Items returned without prior approval may not be accepted.
If your return is approved, you will be responsible for the cost of return shipping. We will provide return instructions and, when applicable, information for purchasing a return shipping label.
Returns should be sent to:
Extra Kitsch
PO Box 951092
South Jordan, UT 84095
United States
Damages and Issues
Please inspect your order when you receive it and contact us as soon as possible if your item is defective, damaged, or you received the wrong item.
If the issue was caused by us or the item arrived damaged or defective, we will provide a return shipping label at no cost to you and work with you to make it right.
Please contact us at support@extrakitsch.com with your order number and, when applicable, photos of the damaged or incorrect item.
Non-Returnable Items
Certain items are not eligible for return, including:
- Personalized, customized, or engraved items
- Special-order items
- Gift cards
- Sale or final-sale items
For hygiene reasons, earrings may not be returned unless they are defective or you received the wrong item.
If you have questions about whether a particular item is eligible for return, please contact us before sending it back.
Exchanges
We do not offer direct exchanges.
If you would like a different item, please return the original item according to our return policy and place a new order for the item you want.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Original shipping charges are non-refundable unless the return is due to an error on our part, such as receiving the wrong item or receiving an item that arrived damaged or defective.
Your bank or credit card company may take additional time to process and post the refund to your account.
If more than 15 business days have passed since we approved your refund, please contact us at support@extrakitsch.com.